Shipping Policy

Christmas is approaching. Shipping times might be affected during this shopping season. If you have an urgent project schedule, please contact us so that we can arrange the right shipping method for your order. Thanks. 

 

1. PROCESSING & SHIPPING

VAXLAMP partners with leading shipping companies like DPD, DHL, UPS and FedEx to offer Free Shipping and Expedited Shipping. We offer Free Shipping on any order for United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, Austria, Switzerland, Germany and some other countries.

The estimated processing and shipping time each shipping method takes is shown as follows:

For Free Shipping, it usually takes 6-13 business days. For Expedited Shipping (only available in some countries), it usually takes 4-8 business days. Expedited shipping cost will be calculated at checkout. The actual total processing & shipping time will vary depending on product stock, shipping vendor, shipping destination or customs clearance status. For remote areas or clearance issues, the shipping time might be longer.

Most of items will be shipped out in 1-4 business days. Some may take longer if your order includes popular items experiencing stock availability issues, so some orders might take between 4-7 business days to process. The processing time of custom lights or tree branch chandeliers (especially ginkgo chandeliers) might be 1-2 weeks.

Shipping times will be affected during public holidays or shopping seasons; manufacturers and couriers will limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday or peak season.

Your local customs office may require additional documents and time to clear your package, which may also delay the estimated delivery time.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

If your order does not arrive in time as expected, please contact us at info@vaxlamp.com, We will check the status and help you figure out the reason and solution for shipping delay.

2. SHIPPING AREAS

VAXLAMP.com ships lighting fixtures to the United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, Austria, Switzerland, Germany and some other countries, but excluding Puerto Rico, Guam, Northern Mariana Islands, American Samoa, and the US Virgin Islands. 

3. PARCEL TRACKING

A shipping confirmation email will be sent to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

 

4. CUSTOMS DUTY & REFUND

VAXLAMP provides refund on customs tax! The recipient needs to pay any customs or import duties that might occur. After that, the recipient can contact us to get tax refund with payment proof. The tax refund will normally be processed within 7 business days after we receive the payment proof.