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VAXLAMP lighting fixtures are manufactured under high quality standards, which normally last for years. We offer 1 Year Manufacturer Limited Warranty on all lighting fixtures (purchased from VAXLAMP.com) from the date of order paid. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally replaced with an equivalent product at no cost to you.

This limited warranty does not apply to any loss of or damage to the lighting product caused by: improper handling; inappropriate installation, placement, or maintenance; destruction by fire or force majeure; vandalism; conflicts; corrosive environment; induced vibrations; airflow movement around the product; modification; failure to follow installation, operation, maintenance, or environmental instructions.

Customer can directly contact us at info@vaxlamp.com for warranty claim. Please provide your order number and be sure to include photos – if you are unable to provide photos, the claim process may be delayed. Once we receive your claim, our after-sales team will reach out within one to two (1-2) Business days with a resolution.

Please note: it takes a longer time than before to process and ship your order during the shopping season. Please take a second thought if you want a quick delivery.

VAXLAMP partners with leading shipping companies like DHL, UPS & FedEx to offer Free Express Shipping. We offer Free Shipping on any order for United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, Austria, Switzerland and Germany.

Most of items will be shipped out in 1-3 business days. The actual total shipping time will vary depending on product stock, shipping vendor, shipping method and shipping destination. For remote areas, the shipping time might be longer. For Free Express Shipping method, it normally takes about 5-10 business days. For Expedited Shipping, it usually takes 2-4 business days. Expedited shipping cost will be calculated at checkout.

We offer a 30-Day Change of Mind policy. When the lighting product you purchased has quality issues or does not meet your expectation, you have the right to request a return or exchange within 30 days after you receive your order. Please contact us through email at info@vaxlamp.com within 30 days from receiving your order. The processing of return or exchange may take up to 2 weeks from the day we receive your request. We will email you to confirm once your request has been processed.

Check out this page to learn more about detailed Return & Refund policy.